trust & safety
We pledge to protect you & continuously improve our systems
TRANSPARENCY COMMITMENT
User Protection First
Platform You Can Trust
Refund Policy
14 Days
Request Window
Submit refund requests within 14 days via email/ticket
24 Hour
Review Process
Initiate Stripe refund processing within 24 hours after approval
3-5 Days
Refund Processing
Actual fund receipt: 3-5 days (depends on your bank)
Data Security
Stripe Payment
Industry-leading payment processing with PCI DSS Level 1 certification
Bcrypt Encryption
Military-grade password hashing with salted encryption algorithms
Audit Logs
Complete transparency with detailed activity tracking and monitoring
Infomation Verification Policy
Provider Requirements
Clear scans of licenses/certificates
Valid national ID or passport
Legally responsible for published information
Allow StrongBodyAI to verify document validity
Notify within 7 days of license/information changes
StrongBody.AI Rights
Request email/video call verification
Cross-verify information via public sources
Temporarily suspend accounts if fraud is suspected
Permanently delete accounts for severe violations
Violation & User Protection
Stripe Payment
Industry-leading payment processing with PCI DSS Level 1 certification
Bcrypt Encryption
Military-grade password hashing with salted encryption algorithms
Audit Logs
Complete transparency with detailed activity tracking and monitoring
How We Protect You
100% service fee refund
Connection to replacement providers
Evidence provision to authorities when required
24/7 customer support availability
Legal Responsibilities
Providers: Fully accountable for qualifications and information
Users: Must check verification status before booking
StrongBodyAI: Verify when issues arise, terminate partnership upon violation detection
24/7 Support Team
Email Support
General inquiries
Response time: 24-48 hours
Live Chat
Urgent matters
Available 24/7
Strongbody Customer Care Team
We want to hear your questions and feedback. Please let Strongbody know your concerns! We will get back to you within the next 24 hours.
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