TERMS OF USE

• Share information: provide general knowledge about local wellness, preventive care, or healthcare-related products/services. Such content is for informational purposes only and must not replace professional medical advice.
• Sell products: Exchange or sell legally permissible items, including second-hand or pre-owned goods, curated, single-piece, handcrafted, or wellness products allowed under applicable laws, products and Information

• Share information: provide general knowledge about local wellness, preventive care, or healthcare-related products/services. Such content is for informational purposes only and must not replace professional medical advice.
• Sell products: exchange or sell legally permissible items, including:
• Second-hand or pre-owned goods Curated, single-piece, handcrafted, or wellness products allowed under applicable laws

• Seller profiles are self-declared. They may upload documentation (certificates, licenses) or integrate verification from independent third-party assessors.
• Trust is established through a combination of self-submitted materials, optional third-party verification, and user community reviews.

• The Company does not provide medical services, does not practice medicine, and does not sell regulated medical or prescription products.
• The Platform acts solely as technology infrastructure and facilitation service, ensuring safe connections and escrow-protected payments.
• All Sellers and Experts are independent parties, fully responsible for the accuracy and quality of their services or information shared.

• Personal data privacy policy
• Operating policy for sellers/buyers
• Dispute handling, return and shipping policies (if any)
• Other regulations are published on the website

• Full name, date of birth, gender, nationality, and contact details (e.g. email, phone number, address.
• Login credentials and account identifiers.

• Photos, biography, languages, certifications, licenses, or fields of expertise uploaded by you.
• Usernames or display names on the Platform.

• Records of activities, searches, content viewed, messages sent or received, and preferences on the Platform.
• Technical data such as IP address, device information, browser type, and log files.

• Information related to purchases, subscriptions, payment methods (partially tokenized/processed by third party gateways).

• Voluntary information you provide for AI recommendations or expert matching (e.g. height, weight,activity level, fitness goals, dietary preferences).
• We do not collect official medical records or diagnostic data unless explicitly authorized by you.

• Inputs and feedback you provide during AI‑supported interactions (chats, voice commands, upload content).
• System‑generated metadata for model improvement and security monitoring.
• We collect this data from you directly, from your use of the Platform, or from authorized third parties who support authentication, payment, or AI services under contractual obligations to comply with privacy laws.

• To create, verify, and manage user accounts; provide personalized content and AI recommendations.

• To maintain, analyze, and enhance the functionality, performance, and security of the Platform and AI systems.

• To respond to inquiries, send notifications about account activity, updates, or security alerts.

• To process billing, subscriptions, and refunds via authorized payment providers.

• To fulfill our obligations under law, resolve disputes, and prevent fraud or misuse.

• To generate aggregated and non‑identifiable insights for product development and AI model training, without ever identifying individual users.

• For any optional health or well‑being data, we process the information only with your explicit and revocable consent.
• We do not use your data for automated decision‑making that produces legal or similarly significant effects without your knowledge or consent.

• Third‑party vendors who assist with hosting, AI processing, payment services, analytics, or customer support — bound by confidentiality and data‑protection agreements.

• When you choose to connector collaborate with Experts or other Users, the information you voluntarily share on your profile or conversation is visible according to your privacy settings.

• Within StrongBody.ai’s corporate group or as part of a merger, acquisition, or investment transaction, subject to equivalent privacy protections.

• When required by law, court order, or competent authority, or to protect rights, property, and safety of users or the public.

• In any other case not listed above, we will share your data only after obtaining your informed and specific consent.

• Request access, correction, update or deletion of personal data
• Withdraw consent for one or more data processing purposes
• Request restriction of data processing in certain cases
• Complain if you believe your privacy has been violated.
• Requests to exercise rights should be sent to our support email address:customercare@strongbody.ai.

• Stay signed in
• Remember user preferences
• Analyze usage behavior to improve services
• You can configure your browser to refuse some or all cookies. However, this may affect your user experience.

• Is not responsible for the accuracy, safety, or consequences arising from a Buyer’s reliance on advice provided by a Seller;
• Does not evaluate or guarantee the Seller's expertise, qualifications, or professional certifications, unless there is a clearly published independent verification process;
• Does not guarantee that the consulting service will be suitable for the physical condition, health status, or subjective expectations of any Buyer;
• Provides no guarantees of health improvement, body transformation, or treatment results from consulting services, unless explicitly stated in an official policy.

• Research, evaluate, and carefully consider the professional profile of the service provider before use;
• Communicate clearly with the Seller regarding the scope, limitations, and content of the consulting services;
• Not use consulting services as a substitute for medical diagnosis or formal medical treatment, especially for individuals with serious medical conditions.

• Using a product for purposes other than intended or contrary to instructions;
• Using consulting services that are not suitable to the Buyer’s needs, physical condition, or the Seller’s expertise;
• In cases where a Buyer and a Seller describe or offer a service on the Platform in one manner for approval but privately agree upon or deliver a different service outside the posted content, with the intent of evading moderation or defrauding the Platform, StrongBody.ai shall bear no responsibility. StrongBody.ai reserves the right to take remedial measures, including restricting, suspending, or terminating the accounts involved.

• You have full legal rights to use and authorize StrongBody.ai to use such content.
• The content you provide does not violate the law, does not infringe the intellectual property rights, personal rights, image rights or other legal rights of any organization or individual.

• Access to personalized content (based on personal profile and goals)
• Manage activity history, evaluate service efficiency
• Use advanced features on mobile that the web version does not support

• Access, edit and update account information
• Change display or privacy settings
• Request to disable or deactivate your Multi me AI account at any time, via the"Profile Settings"in your StrongBody.ai account

• Only performed to the minimum extent necessary to provide the service and improve the user experience
• Be governed by a personal data protection policy and comply with applicable laws (including GDPR or equivalent local laws where applicable)
• May not be used for advertising purposes, third party distribution or commercial exploitation outside the scope of the service, without the explicit consent of the user

• Let others use your account
• Opening multiple accounts to manipulate the system or abuse incentives
• Using the account to commit illegal acts, commit fraud or otherwise negatively affect other users and/or the system

• Full name, gender, profile picture, self description
• Education level, professional skills, certificates, practice licenses (if any)
• Work experience, work history, professional achievements
• Services being provided, service description, price list, operating hours
• Reviews or feedback from other users (if relevant)

• Temporarily or permanently hide your personal profile and/or related services
• Require users to provide documents or evidence to verify the declared information
• Refuse to provide service or permanently block the account
• Provide information and cooperate with competent authorities or relevant third parties to investigate and handle the case

• Being banned from operating on the StrongBody.ai platform
• Damage to reputation, personal or organizational brand
• Be prosecuted for administrative, civil or criminal liability according to current law

• Buyer Account: used to search, browse, post requests for products/services, purchase products or services, make payments, review and manage orders.
• Seller Account: used to list and sell products/services, manage offers, respond to buyer requests with quotations, share product/service information, process orders, upload proof of delivery, interact with Buyers, and use available store management tools (if any).

• Service lists generated based on selected skills
• Initial business offers
• Profile summaries or service descriptions

• Edit, update, or personalize suggested content
• Reject and delete any system‑generated content
• Opt out of automated content generation in the future (if such a setting is provided)

• Within the scope of the Platform’s Privacy Policy and data protection requirements
• With clear and explicit consent from the User
• Without use for secondary commercial purposes unless expressly authorized by the User in writing

• Do not share your password with anyone
• Log out of your account after using it in public
• Change your password regularly, especially if you suspect a breach
• Do not click on suspicious links or log in from unofficial sources

• Laws on business, service practice and necessary licenses (if any);
• Regulations on taxes, invoices, import and export and international payments;
• Consumer protection, personal data and privacy laws;
• Ethical standards, professional rules or specific conditions of practice.

• Being administratively sanctioned or prosecuted;
• Being claimed for damages by a third party;
• Permanent or temporary suspension of the right to use the platform;
• Loss of access to services, records, earnings or related data.

• Temporarily lock or terminate the violating account;
• Temporarily remove or hide relevant services, content or transactions;
• Provide information, transaction data, and user profiles to competent authorities as prescribed by law.

• Register for personal or business tax code;
• Declare and pay value added tax (if applicable);
• Declare and pay personal income tax or corporate tax;
• Dusse invoices and valid documents as required by local law;
• Store books, transaction reports and related documents for inspection or comparison when required.

•  Does not act as a payment intermediary with the function of collecting and paying taxes on behalf of others.;
• No obligation to withhold at source or declare on behalf of the user;
• Does not provide personal legal or tax advice.

• Share local or community‑based information about healthcare, nutrition, or medical products for informational purposes only. Such content must not involve direct sale, purchase, or transaction of medical or healthcare products.
• Offer for sale only non‑medical, non‑healthcare products that are lawful, safe, authentic, and not counterfeit, prohibited, or restricted under local or international laws.
• Permitted categories may include: second‑hand items, unique or handmade goods, local specialties, sports or fitness equipment, body care items, and other lawful personal or lifestyle products.
• Products must have a clear legal origin, comply with all labeling and consumer protection requirements, and not mislead Buyers.

• The service or course is lawful and accurate.
• Providers hold the necessary license, qualification, or expertise if legally required (e.g., certified trainer, licensed nutritionist, licensed medical professional).

• Clearly state service description (what is provided, to whom, duration, scope).
• Disclose method of delivery (e.g., online, offline, video call, chat, digital document).
• Include limitations and disclaimers where applicable (e.g., not a medical treatment, results may vary).
• Set out practical conditions: scheduling, required appointments, cancellation/refund policy, cost/fees.

• Make exaggerated, false, misleading, or unscientific claims (e.g., guaranteed weight loss in a fixed number of days).
• Impersonate a professional or use fake credentials.
• Provide services they are legally unqualified to perform.

• Respect intellectual property rights, privacy rights, and the lawful interests of other Users and third parties.
• Avoid activities that could compromise the integrity, security, or performance of the Platform.
• Do not use the Platform for money laundering, fraudulent transactions, illegal gambling, pornography, hate speech, harassment, violence, extremist content, or any other criminal activity.

• Users may not use StrongBody.ai to engage in or facilitate the following actions:
• Trading or promoting products/services that are prohibited, illegal or inappropriate to public morals;
• Posting false information, exaggerating the benefits, or causing misunderstanding about products or services;
• Impersonating an expert, using fake qualifications or providing false information to perform services;
• Send spam, disseminate false information, or disseminate content that is fraudulent, inflammatory, or discriminatory;
• Interfere with the system, exploit technical vulnerabilities or negatively affect the operation of the platform and user community.

• Only post products that you own or have legal distribution rights to
• Record product information truthfully, without causing confusion or deception;
• Comply with return policies, warranties, buyer information security and tax regulations;
• Do not manipulate reviews, fake orders, or use virtual tools to increase rankings.

• Place orders in good faith, without intentionally sabotaging the transaction;
• Do not create fake orders, false reviews or slander
• Payment on time, in the right way;
• Do not abuse the refund policy to gain profit or cause damage to the seller.

• Goods prohibited by law (e.g. food of unknown origin, banned substances, counterfeit goods, unlicensed prescription drugs);
• Products that infringe intellectual property rights or copy other brands;
• False or misleading information about health benefits or superstitious elements;
• Obscene images, pornographic content, violence, incitement to hatred or discrimination;
• Political and religious content is against regulations.

• Each Buyer is only allowed to rate the product after completing a real transaction. It is not allowed to create fake accounts to rate themselves, or hire others to rate dishonestly.
• Do not impersonate or use another person's identity to conduct transactions or reviews.
• Do not engage in private exchanges or agreements outside the platform to evade legal liability, commit tax fraud, or circumvent the platform's processing system.
• If a Seller or Buyer is found to be intentionally exploiting system vulnerabilities, external links, or automated tools (bots) to manipulate search results, prices, displays, or reviews, StrongBody.ai has the right to immediately lock the account.

• Warning, reminder or request for correction within a certain period of time
• Hide or remove infringing content
• Restrictions on posting and using features
• Temporarily lock or permanently delete account
• Hold payment while dispute resolution is in place (if this function is available)
• Transfer the case to the competent state agency if the violation is serious
• Violation may be handled unilaterally, without the user's consent and without the need to refund any fees, benefits or digital assets used.

• Use the platform to post, buy and sell prohibited goods, counterfeit goods, goods of unknown origin or goods without a license as prescribed by law.
• Providing false, fraudulent, distorted or misleading information to consumers about product features, uses or origin.
• Unauthorized interference with technical systems, intentional exploitation of security vulnerabilities, spreading viruses, malicious code or disrupting services.
• Impersonating another organization/individual, appropriating accounts or using other people's accounts illegally.
• Manipulating the market by using fake accounts, fake orders, fake reviews, or tricks to cheat rankings and promotions.
• Insult, threaten, or harass other users or StrongBody.ai support staff.
• Evading tax obligations or violating the laws of the country where the transaction takes place.
• Exploiting refund policies, shipping, or promotions for personal gain or destruction.

• Official warning;
• Remove content, hide products, or delete from listings;
• Temporarily lock functions (eg: do not post, do not send messages...);
• Limit account access or hold payments (if applicable);
• Permanent account lock;
• Transfer the case to the competent authorities if there are signs of criminal violations or serious damage.

• Compensate for all damages incurred by StrongBody.ai, other users or third parties due to the infringement.
• Bear all legal costs, court fees, and losses incurred if StrongBody.ai or the injured party files a lawsuit or claims compensation.
• Agree that StrongBody.ai may provide account information, transactions and related data to investigative agencies, courts or authorized parties if legally required.

• Suspend access from risky countries;
• Transfer information to payment service providers or local law enforcement agencies;
• Coordinate dispute settlement in accordance with international treaties, legal principles of relevant countries or at the request of legitimate investigation agencies.

• Posting counterfeit, copied or imitated products of registered trademarks;
• Use a trademark's trade name, logo, image or description without permission;
• Use images, videos, product descriptions copied from other websites without permission;
• Infringement of copyright of books, textbooks, digital documents, medical images or professional videos;
• Posting content containing artificial intelligence elements created by third parties but without commercial exploitation rights;
• Using a domain name, store name, or account name that is confusingly similar to a third-party trademark.

• Contact information of the rights holder or authorized person (full name, email, phone number, address)
• Documents proving intellectual property rights (trademark registration certificate, patent granting decision, copyright, assignment contract or valid power of attorney)
• Link or screenshot of the allegedly infringing content
• Describe in detail the violation and specific requests (remove product, block account...)
• Legal commitment confirms the truthfulness of the information provided and takes legal responsibility for any fraud

• Temporarily hide or remove the disputed product from the system
• Ask the seller to explain or provide evidence to the contrary within 5 – 7 working days
• Freeze seller accounts if systematic, serious or repeated violations are detected
• Cooperate with the rights owner and/or authorities in the process
• In the event of a complex dispute and the two parties cannot reach an agreement, StrongBody.ai encourages the parties to file a lawsuit in court or a competent arbitration agency. The platform is not responsible for the final judgment but only performs a support and preliminary handling role within its internal capacity.

• Do not post products that violate intellectual property rights
• Take full responsibility for any violation of third party rights
• Reimburse StrongBody.ai for damages and costs if the platform is claimed for infringement arising from the seller's conduct
• If users discover any violations, they can use the “Report Violating Product” function or send an email as stated in section 8.3.

• The Platform does not act as a payment intermediary, escrow agent, or fiduciary representative for any User.
• A "Successful Match" or "Accepted Offer" on the Platform represents a mutual intent to collaborate and does not constitute a financial transaction processed by StrongBody.ai.

• No Integrated Payment Gateway: StrongBody.ai does not collect, process, or store payments for goods or services exchanged between Users.
• Method of Payment: Users are free to agree on their preferred payment methods (e.g., direct bank transfer, external digital wallets, or cash). StrongBody.ai does not endorse or secure any specific external payment method.

• Risk Assumption: Any transfer of funds occurs at the User's own risk. StrongBody.ai is not responsible for non-payment by Buyers or non-delivery by Sellers.
• No Refund Authority: Since StrongBody.ai does not hold any funds, we have no technical or legal capacity to issue refunds, chargebacks, or reversals of payments made between Users.
• Fraud Awareness: StrongBody.ai shall not be liable for any losses arising from fraudulent schemes, phishing, or misrepresentation by a User during off-platform financial dealings.

• Sellers' Tax Obligations: Sellers are solely responsible for calculating, reporting, and remitting all applicable taxes (VAT, GST, Income Tax) to the relevant authorities.
• No Invoicing: StrongBody.ai does not issue commercial invoices for services/products sold by Experts. Sellers must provide their own invoices to Buyers in accordance with local laws.

• Any claim regarding missing funds, incorrect amounts, or failed transfers must be resolved through the respective banking institutions or local law enforcement.
• StrongBody.ai reserves the right to suspend or terminate the accounts of any User reported for financial fraud, but such action does not imply any liability for the recovery of lost funds.

• Carefully check product information, price, return policy and Seller reputation before paying
• Deal with reputable Sellers, verified or with positive reviews from the community
• Save proof of payment, product photos, and communication in case of a complaint
• Report any fraudulent or policy violations to StrongBody.ai promptly

• Fully perform delivery, warranty and return obligations (if any) according to the published content
• No requirement for Buyers to transfer funds outside of the official payment systems supported by the platform
• Do not deliver misdescribed, counterfeit, defective, or substandard goods
• Actively resolve disputes in good faith and cooperate with StrongBody.ai when requested to provide information

• Payment transactions or agreements take place off-platform
• User does not provide sufficient valid evidence
• The problem arises due to the fault of the payment intermediary, the shipping unit, or a technical error from the user's device
• The dispute is not directly related to the content made through the StrongBody.ai system

• Applicable delivery method
• Estimated delivery time
• Areas that are delivered or not delivered
• Shipping fee (can be calculated separately or included in the price)
• Free shipping conditions (if any)
• Transparent disclosure helps Buyers make informed decisions and reduces the risk of disputes.

• Proactively contact the carrier (if using a third party)
• Agree on a handling plan (redelivery, refund, exchange, cancellation of order, etc.)
• Provide proof of authentication to the other party or to the platform if support is needed (video record, photos, messages, shipping codes, invoices…)
• StrongBody.ai is not responsible for any damages arising from the shipping process as it does not directly intervene in the selection of the shipping unit, coordination or tracking of the waybill.

• The country or region where they reside or conduct business
• The country or region of the other party receiving their service or content

• licensing or registration requirements for remote or cross‑border services such as telehealth, nutrition advice, or wellness coaching;
• restrictions on cross‑border consultations or advertising of regulated services;
• import or export controls for digital information or data; and
• local privacy, data‑transfer, and consumer‑protection rules.

1. In case of legal conflicts between jurisdictions, the laws of Singapore (excluding its conflict‑of‑law principles) shall apply by default for interpretation and enforcement of these Terms.
2. Mandatory local consumer or licensing laws shall apply only within the territorial scope of that jurisdiction and do not extend extraterritorially.
3. Where a jurisdiction expressly prohibits certain remote or cross‑border professional services, those activities are deemed excluded from permissible use of StrongBody.ai.
4. Users remain individually liable for compliance with all professional and tele‑practice regulations in their respective jurisdictions.

• Natural disasters, fires, floods, earthquakes;
• Wars, rebellions, labor disputes, or civil disturbances;
• Widespread cyberattacks, infrastructure or server outages, payment‑gateway failures;
• Or governmental restrictions, embargoes, or sudden regulatory changes.

1. Recording: Sellers or service providers are required to maintain clear proof of service completion—such as video, audio, screen‑recording, or session logs—whenever technically feasible.
2. Retention: These records must be retained for a minimum of 30 days after service completion and used solely for dispute handling or compliance verification.
3. Privacy Compliance: All data collected, stored, or transmitted on StrongBody.ai is subject to applicable privacy laws (e.g., GDPR, CCPA, PDPA).
4. Consent: By using the Platform, Users consent to the secure collection and transfer of their data for the legitimate purpose of facilitating transactions and resolving disputes.
5. Deletion: After the retention period or upon verified closure of disputes, such records will be permanently deleted or anonymized by the Platform or required Users.

1. Amicable Resolution:
   lings are final and binding on the parties.
2. Judicial Procedure:
   Only after arbitration may either party, where permitted by mandatory law, bring the matter before a competent court.
   The exclusive forum for such proceedings shall be the courts of Singapore, unless required otherwise by a consumer‑protection statute of the user’s local jurisdiction. Parties must first attempt to resolve any disagreement through in‑platform communication or mediation administered digitally by StrongBody.ai.
3. Confidential Online Arbitration:
   If no resolution is achieved within 30 days, disputes shall be referred to confidential online arbitration administered in Singapore, under the rules of the Singapore International Arbitration Centre (SIAC) or an equivalent body chosen by StrongBody.ai.

• Technical errors from storage infrastructure, transmission network, payment gateway
• Network attack, disconnection, malware infection
• Regular or ad hoc maintenance to update the system
• Issues from affiliate partners (e.g. payment, shipping, authentication)

• Fraud, delivery of fake and poor quality goods
• Violation of intellectual property rights, copyright, social ethics
• Abuse of the evaluation function to harm others
• Using the platform to spam, solicit, or harass users

Operating Model

• Buyers actively submit healthcare requests
• Sellers (professionals) proactively propose service offers
• Both parties communicate directly via chat or third-party tools
• Transactions occur only when the buyer accepts an offer and completes payment

• Does not participate in medical consultation, diagnosis, or treatment decisions
• Does not interfere in professional–client communications
• Acts solely as a connector, transaction facilitator, and payment intermediary

What StrongBody AI provides:

• Access to real, credentialed, and verified professionals
• Request–offer matching, messaging, and secure payment systems
• Tools to help users compare services and choose suitable experts
• Transaction protection for both buyers and sellers

What StrongBody AI does not do:

• Provide medical diagnosis, prescriptions, or clinical decisions
• Replace healthcare providers, hospitals, or emergency services
• Take responsibility for consultation content or treatment outcomes
• Interfere with professional agreements between users and experts